Frequently Asked Questions

Question Topics: Select a topic Embalming Question Cremation QuestionsFuneral Cost Questions What to Do If Death Occurs

Membership QUESTIONS

Can I only become a member and then pay for my selected package at a later date?

Yes.  While you must select a package when you Become a Member, you may pay only the $30 Membership fee in Step 5 to secure your membership and membership pricing. You may return at a later time to our Payment Center to pay the current membership pricing in full for your selected package: Bronze, Silver or Platinum. If paid in full as part of pre-planning in advance of actual need, the paid funds are insured to ensure security of funds. You will be contacted for further insurance paperwork if needed.

Is the current discounted member price locked in once I become a Member?

No.  Only when the selected package is paid in full is the current discount member price secured permanently. The $30.00 Membership fee ensures you will always receive  Membership pricing.  Current Membership price may change at any time and only when the full payment is made for your selected package is the price "locked in".  Payment in full today secures today's pricing.

I have now moved and no longer reside in a region served by Tri-State Cremation Society of Delaware Valley, what should I do?

If you paid for your Cremation package in advance, pre paid funds are placed into an insurance product which is fully transferable to any funeral home in the country. Please contact Tri-State Cremation Society of Delaware Valley 1-855-396-3700 to notify us to transfer package funds to another funeral home. If you are a Member but had not yet paid for your package, the $30 membership fee is not refundable or transferable due to membership processing costs already incurred.   

How can payment be made for the cremation package selected?

1. Payment can be made online in Step 5 within the arrangement centers of  Becoming A Member, Pre Planning  or A Death has Occurred.  Visa, MasterCard, Discover, and American Express are accepted.

2. If $30 Membership is already paid, payment for Cremation Package balance can be made online at the Payment Center or by phone anytime prior to or at exact time of need. Visa, MasterCard, Discover, and American Express are accepted.

If cremation package is paid in advance of need as part of pre-planning, the paid funds are insured to ensure security of funds.  If paying at time of need, payment in full can be made through the A Death has Occured arrangement pathway with a credit card or by calling 302-764-1299 or 1-855-396-3700 during office hours to provide your credit card # over the phone.  Office hours are Monday - Friday 9am - 5pm, however, our team of professionals are available 24/7 for emergencies.

What to Do If Death Occurs

What should I do if a death occurs at home?

If an expected death occurs outside a health care facility, please call the hospice organization or physician under whose care your loved one was receiving treatment.  The hospice nurse or physician will then release your loved one to Tri-State Cremation Society of Delaware Valley. The Next of Kin or Nurse may then call Tri-State to notify us of the need for transportation into our care. Our family of professionals are available to your family at any hour, seven days a week to make arrangements to transport your loved one so PLEASE do not call another funeral home.  Involving another funeral home may incur an additional transport fee to the loved ones family from that funeral home.

If an unexpected death occurs at home, please call 9-1-1 if you have not already done so.  Then call Tri-State Cremation Society of Delaware Valley, 1-855-396-3700, seven days a week at any hour for transport of your loved one to our private facility once released to us from the proper authorities. Again, please call us first to avoid additional transport fees from another funeral home.

What should I do if a death occurs at a hospice or hospital?

When death occurs in a hospice, hospital or nursing home there is little the family needs to do other than call Tri-State Cremation Society of Delaware Valley at 1-855-396-3700. Our team is available 24 hours a day/7 days a week.  The medical staff at the health care facility will take the necessary steps to ensure that all legal requirements are met.  Our Tri-State Cremation Society of Delaware Valley family of professionals will then make arrangements to transport your loved one into our care.  Please do not involve another funeral home or you may incur additional costs from them.

Will someone come right away?

If you request immediate assistance, yes. We are also happy to accommodate if your family wishes to spend a short time with your loved one to say goodbye. Our staff will come when the time is right for you.  Please allow sufficient travel time for us to get from our Wilmington, Delaware location to your location as we do serve and provide cremation services for our Philadelphia & surrounding Pennsylvania families as well as our Maryland, Delaware and New Jersey families.

If a loved one dies out of state, can Tri-State Cremation Society of Delaware Valley still help?

YES.  but please read carefully. Tri-State Cremation Society directly serves the following counties;

Delaware: New Castle, Kent, Sussex

Pennsylvania: Bucks, Chester, Delaware, Eastern Lancaster, Montgomery, Philadelphia

New Jersey:  Camden, Cumberland, Gloucester, Salem

Maryland: Cecil, Kent, Queen Anne’s

AND, we can assist you with other out-of-state arrangements to transfer your loved one to our privately owned crematory location in Wilmington, Delaware however please be advised that additional transportation fees may apply to serve areas outside of our designated PA, MD, NJ & DE counties.  Please call 855-396-3700 for assistance, 24 hours a day, 7 days a week to obtain a transportation quote if outside our counties of service.